Why small interactions matter

We read this last week in Gallup’s Management Journal email and it caught our eye, so thought we’d re-post it here for you to read…

In his book, TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Douglas Conant, former CEO of the Campbell Soup Company-turned-author argues how every interaction – however small – with staff every day can have a hugely beneficial impact on your business, affecting everything from morale and the business leader’s impact to long-term strategy.

While some bosses might consider interruptions from staff a distraction, Conant argues that every one gives leaders an insight into the way their business ticks, and gives them the chance to bring their values to life in a way that’s personal to whoever they’re talking to.

He calls each interaction with another person at work a ‘touchpoint’ – and we love the idea, and wholeheartedly agree with his thinking. Which is why we though you might want to read the whole interview here.

AP director Suzanne Quinney says: ‘This article offers some excellent pointers towards improving staff engagement, and our approach, based in Appreciative Inquiry, is guaranteed to build capacity and motivation in any organisation. It heightens awareness and use of the 4 ‘A’s mentioned in this article – alert, abundant, authentic and adaptable. Alert means you pay attention; abundant means thinking in terms of possibilities, not limitations; to be authentic, you bring your whole self to these interactions, and being adaptable means bringing the necessary skill to the situation to be directive, consultative, or inspiring. Contact us if you’d like to know more about examples of our work and how our services can help your organisation enhance its use of the 4 ‘A’s.