Get to know Appreciating Health and Care

Appreciating Health and Care – a practical Appreciative Inquiry resource for the Health and Social Care Sector

Appreciating Health and Care has taken some five years to come to fruition, gathering along the way a wealth of lived experience of Appreciative Inquiry in action in health and care settings.

The books is structured in seven parts.

Part one gives an introduction to Appreciative Inquiry and the principles that create its philosophical underpinning. We show how it supports love at work, the importance of generativity and some useful ways to use it, including appreciative conversations, the 5D cycle, reframing and SOAR, the appreciative alternative to SWOT.

Part two tackles an emerging AI movement in health care, including information on Learning from Excellence, Civility Saves Lives and Learning from mistakes/errors. It covers positive psychology, positive deviance, appreciative resilience and growth mindset, alongside appreciative supervision and leadership, human factors and AI, Safety-II, quality improvement and AI.

Part three is the AI in Action section. This is divided into eight themes, with two case studies in each:

The importance of relationships

  1. A relationship-centred approach to stroke care
  2. Using Appreciative Inquiry to support a clinical rehabilitation team


Working together

  1. Forming a national Patient Safety Managers network using Appreciative Inquiry
  2. Using Appreciative Inquiry to improve patient process


Wellbeing and culture

  1. Delivering a mental health prevention and promotion service within PCNs
  2. Using Appreciative Inquiry to re-energise a network of NHS leaders



  1. Asking for a pause
  2. How Appreciative Inquiry can support staff in a challenged care home


Person-centred care

  1. Managing complex frequent attenders to A&E
  2. Incorporating parental concern into a Paediatric Early Warning System (PEWS)


Patient safety

  1. Alternative Investigation methods
  2. Appreciative Inquiry tools to support improvement and learning – Managing Deterioration PIER framework


Taking a lead

  1. An appreciative approach to improving medicine round safety in a care home
  2. Using Appreciative conversation to support sustainable culture shifts


Creating a positive safety culture in readiness for PSIRF

  1. An AI approach to changing cultures in clinical governance/patient safety
  2. Using SOAR to support the delivery of the System Safety National Patient Safety programme


Part 4 draws in further resources and activities, including from My Home Life (the work of Belinda Dewar and Edel Roddy) and an approach called the Four Lenses(Fear, Judgement, Curiosity and Compassion)

The book’s end sections, parts 5, 6 and 7 include a bibliography, talks and resources, a glossary, covering NHS and AI terms and jargon and an endnote on the books development.

Because we received so many great case studies – too many to include in one book – we’ve also created a supplementary eBook called Appreciating Health and Care: AI in practice.

Price and availability

Print copies will be for pre-order from mid-April 2024 via Appreciating People website for £17.99, and will be released at the end of April. The eBook will also be available from the end of April, following the launch.

Launch event 

The book’s official launch will be an online event on 30 April from 11am to 1pm. You’ll find more details here and we hope that many of the wonderful case  study contributors will be able to join us.

There will be other events and workshops after the main launch event. These will be advertised through partner information networks – Aqua and HIWM.  We look forward to seeing you at one of them…

Contact or for more information.