Appreciating People is delighted to be a part of the second annual Learning from Excellence (LfE) Community Event in Birmingham. More than 300 people attended the event in November, dedicated to capturing and studying peer reporting excellence in healthcare.
The LfE project has been running for four years, led by Adrian Plunkett, consultant paediatric intensivist at Birmingham Women’s and Children’s NHS Foundation Trust and Emma Plunkett, consultant anaesthetist at University Hospitals Birmingham NHS Foundation Trust.
AP co-founder Suzanne Quinney has been working with the team since March 2016 providing appreciative inquiry training as a process for ‘seeking the good’ in healthcare organisations.
LfE identifies, appreciates, studies and learns from episodes of excellence in frontline healthcare. The LfE team has developed the practice to promote learning and improve team resilience, supported by the West Midlands Patient Safety Collaborative.
Suzanne participated in the event alongside healthcare professionals including Sarah-Jane Marsh, CEO at Birmingham Women’s and Children’s NHS Foundation Trust; Suzette Woodward, national clinical director for the NHS Sign up to Safety Campaign; Neil Spenceley, consultant paediatric intensivist and national lead for paediatric patient safety in Scotland and Tom Evens, consultant in emergency medicine and prehospital care, and a medical advisor to the London Ambulance Service.
Reflecting on the conference, Emma Plunkett said: ‘We were incredibly pleased with how the day went – it was brilliant to be able to bring everyone together to share their experience of Learning from Excellence and Appreciative Inquiry. The presentations from the speakers captured the theme of the initiative; emphasising the importance of promoting positive workplaces behaviours and a culture of kindness and compassion. I also learnt huge amounts from the teams who have introduced LfE from around the country.’
Suzanne says: ‘The LfE Community Event was another inspiring and well-attended event – it was great to see and hear from many faces from last year, and to meet new people. We’re building a community of practice – working with the support of a group of key innovators across the country – and it really feels like a family. Some stand-out statements from presenters included how staff retention had increased and the need for locums dramatically reduced following the introduction of LfE into a workplace.
‘It sits alongside our work on the Love in the NHS book, and the inspiration behind Civility Saves Lives, which has been developed by Chris Turner, a colleague in the LfE community.’
As a result of AP’s work in Birmingham, Suzanne has contributed to an event hosted by the Oxford Academic Health Science Network (AHSN), where AI was again well received. The Oxford network is now looking to run a follow-up event.
Find more information at www.learningfromexcellence.com, or search for the hashtag #LfEConference18 on Twitter.