Using Appreciative Inquiry to increase staff resilience during a period of change

Changes in the NHS and decisions concerning Primary Care Trusts and GP commissioning have produced major uncertainty and significant potential change, alongside the loss of staff. Yet the need remains to maintain quality of service delivery. NHS Heywood, Middleton and Rochdale (NHS HMR) recognised the acute actual and potential impact on morale, and the need for personal and practical support and resilience during this challenging time.

Appreciating People were tasked with delivering a number of outcomes:

  • Encourage confident, resilient staff, able to deliver a high quality service
  • Strategies for staff to reduce fear of change and ways to deal with loss
  • Creating ways to find common ground in GPCC developments
  • Tools and techniques to support staff and the organisation to recognise their achievements, strengths and successes, and to be able to build on them
  • And to embed this approach within the organisation


For more information, get in touch with us now, or you can read our full Resilience case study here…

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